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FAQs

SHIPPING & RETURNS

SHIPPING

We ship all orders by USPS Express Mail for a flat rate of:

25 for Express (1-3 Business Days)

9 for Priority (4-7 Business Days)

Rates include mandatory insurance, covered by us until reception of the package with signature. Customer may opt out of insurance at their own risk, upon request.

We collect sales tax on orders shipped domestically within Maine.

International shipping varies and is contingent upon region, value of the item, desired insurance for an item, and carrier method. Contact us directly for international shipping quotes, providing the url of item in subject.

LAYAWAY

Layaway Plan Agreement:

Plan Duration: 3 months

Payment Frequency: None Specified

Down Payment: 33 1/3%

*Returns Accepted

*Exchanges Accepted

Restocking Fee: 15%

Cancellation Fee: 25%

*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

RETURNS

If any item in your order is not to your liking, you may return it for a full refund:

ABIDING THAT

Return processes are initiated within 48 hours of receiving the item.

Buyer provides legitimate explanation for a return (giving us an opportunity to improve customer satisfaction when we can).

Buyer pays for return shipping.

*Items are the responsibility of the Buyer until returned to us upon signature.

Any Returns that do not abide by the aforementioned criteria could be subject to fees.  We understand that life is unpredictable, and we keep this in mind when conducting business. Always contact us directly regarding a return that doesn’t meet our policy guidelines. We may be able to save you time, money, or an unsatisfactory purchase.  We’re pretty reasonable, but we’ve devised these policies to protect us from those that unfortunately, aren’t.

NOTE: ETSY AND RUBYLANE USE PLATFORM-SPECIFIC RETURN POLICIES. OUR POLICIES ARE NOT APPLICABLE TO PURCHASES MADE THROUGH THESE PLATFORMS. BUYERS SHOULD THOROUGHLY READ THE TERMS OF SALE BEFORE MAKING A PURCHASE THROUGH EITHER PARTY.

*Layaway Returns are subject to fees. Please read the Layaway Return Policy Below.

LAYAWAY RETURN POLICY

Layaway Returns are subject to

Restocking Fee: 15%

Cancellation Fee: 25%

The Layaway Return process follows that of our General Returns Policy, aside from the aforementioned fees. These fees are compensation for an item being removed from our sales floor for an extended period of time and the resultant loss of an item’s potential sale.

 

Initiate returns with us directly if you think you may be subject to a fee. We understand that life is unpredictable, and we keep this in mind when conducting business. It’s always best practice to communicate with a vendor directly regarding a return or cancellation. We may be able to save you time, money, or an unsatisfactory purchase. We’re reasonable, but we’ve devised these policies to protect us from those that unfortunately, aren’t.

SERVICE QUESTIONS

SELLING YOUR JEWELRY

Always try to make an Appointment.

We do take walk-ins but there’s no guarantee that one of our staff will be available during your visit.

The last appointment of the business day is 4 pm.

We exclusively vend precious materials, although we encourage customers to bring in anything that may contain a precious material.

*WE DO NOT BUY OR SELL GRILLS*

*WE CANNOT ASSESS THE VALUE OF AN ITEM THROUGH PICTURES*

The selling process is something that must be conducted in person. Pictures offer no substantiative basis for appraisal, as they could be modified or poorly taken. Generating a retail value or numerical cost of an item requires chemical testing, performed at our store by one of our trained colleagues. Contact us directly if distance and/or travel is an obstacle of special circumstances.

APPRAISALS

We perform two types of appraisals:

INSURED:

Appraisals for insurance purposes are different from an appraisal used as a basis for potentially selling us an item. An insurance appraisal is a document that details the Retail Replacement Value of an item, and are often submitted to insurance companies as a part of a policy. This process requires labor and production to create, record and document the certificate, resulting in a service charge.

RETAIL:

Appraisals for buying an item off the secondhand market (a customer wishing to sell us an item) is different from an insurance appraisal. As a retail business, items must be marked up upon turnaround and thus, the Retail Value or RRV (Retail Replacement Value) documented in an insurance appraisal, could and often is, drastically off par with the original purchasing price, or current markup  for an item. There is no charge for this service. Factors we use to calculate the feasible cost of an item include:

MATERIALS: The raw precious material contents of an item is a fundamental determinant in generating cost and selling variables. Two identical items with disparate diamond qualities, will reflect in their different price points.

AGE: Materials aside, antique jewelry (items 100 years or older) is more valuable, due to the rarity and collectible value. Items with a designer or manufacturers mark will often increase an items worth.

CONDITION: Another staple in discerning the cost and price of any item, is an items’ condition. Jewelry requiring the least investment for turnaround is more profitable. Items that have been professionally restored will be worth more than an item that was improperly restored or requires modification.

DEMAND: Trendy items that have transcended the apex of their popularity, will be more difficult to sell, less desirable and worth less on the secondhand market. Therefore current market trends influence buying quotes.

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